Shipping & Delivery Information
Everything you need to know about our shipping options, delivery times, and fees.
Order Processing Time
All orders are processed within 1-2 business days. Orders placed before 12:00 PM EAT on business days will be processed the same day. Orders placed on weekends or public holidays will be processed the next business day.
Delivery Areas & Times
Nairobi & Surrounding Areas
Delivery within 24-48 hours
Includes: Westlands, Kilimani, Karen, Langata, Lavington, Kileleshwa, Gigiri, Runda, Thigiri, Muthaiga, Brookside, Parklands, and surrounding neighborhoods.
Greater Nairobi Region
Delivery within 2-3 business days
Includes: Kiambu, Thika, Ruiru, Juja, Kikuyu, Ngong, Kajiado, Athi River, Syokimau, Mavoko, and surrounding areas.
Upcountry Delivery
Delivery within 3-5 business days
We deliver nationwide via trusted courier partners. Major towns include: Mombasa, Kisumu, Nakuru, Eldoret, Nyeri, Meru, Embu, Kitale, Kakamega, and more.
Shipping Rates
* Exact shipping costs are calculated at checkout based on your location and order weight.
Order Tracking
Once your order is dispatched, you will receive:
- SMS notification with tracking number
- Email confirmation with order details
- Real-time tracking via our courier partner
- Delivery update upon completion
Special Delivery Instructions
You can add special delivery instructions during checkout, such as:
- Leave at reception/security
- Call upon arrival
- Specific delivery time windows
- Alternative contact person
- Someone must be available to receive the order.
- Failed delivery attempts may incur additional charges.
- Perishable items require immediate collection upon delivery.
- Delivery times are estimates and may vary during peak seasons or holidays.